On Friday 18^th October we held our annual staff conference at Millenium Point in the centre of Birmingham. This event is a chance to come together as a team, reflect on our achievements, and prepare for the journey ahead. With a growing team spread across the country, it’s more important than ever to get everyone together in one place.  

Andrew Cleverley, our service charge accounts team leader, has hit his fundraising target three times over for a charity skydive. He has raised £3,465 in support of our chosen charity for this year, the Alzheimer’s Society.

What is a service charge and why do I need to pay it? If you own a flat (or are thinking of buying one), you’ll have a service charge. Here’s why it exists and what it covers, starting with an overview of leasehold.